After Sales

At the CarNext.com compound

The vehicle is picked up by a transport company:

CarNext.com provides a damage Report on every vehicle via an independent inspection company. Please be aware that all new or recent damages must be signed by the compound personnel. However we ask you to check the vehicle again in case any “new damages” occurred and/or items are missing which were not mentioned in the vehicle description.

Check the vehicle carefully and in case you find any damages not listed in the description please report this to the compound personnel and mark this on the CMR prior to transporting the vehicle from the compound.

If the compound personnel refuses to sign the CMR or the report with the “recent” damages or missing items, please call +48 22 335 18 38.

The vehicle is picked up with export - or dealer plates:

Document the new or recent damages and inform the compound personnel before transporting the vehicle from the compound. The vehicle can not be driven if serious mechanical damages are present as this will exclude any future claims.

These items must be checked at the time of pick-up:

1. Number of car keys (1/2)

2. Service booklet (present/missing)

3. Spare tyre (present/missing)

4. Winter or extra tires (present/missing)

5. Navigation system (present/missing)

6. Extra seats (present/missing)

Delivered at your doorstep

Once the vehicle arrives at the final destination, you will be asked to sign the CMR, Damages must be reported including clear and detailed pictures of each damage.

Damages need to be reported within 5 working days after receiving the vehicle and the vehicle should not have driven more than 50 km. Claims representing an amount of less than €250 will not be taken into consideration.

When the procedures as described above are not followed, claims will not be taken into consideration.